POLICY & PRACTICE
The Talking Room is governed by a number of strict ethical and legal policies and practices, as outlined below.
NATURE OF BUSINESS
THE TALKING ROOM is as follows:
- It is the trading name of The Ashlie Project CIC, a community interest company (company number 07092725).
- It is a certified social enterprise (registration number 10167), which means that this business exists for the social benefit of the community.
- It is a certified coaching and training organisation registered with the Association for Coaching (membership number 51676794)
- It is an independent health and social care organisation and as such is not legally affiliated with any government organisation.
THE TALKING ROOM'S policy, practice and general ethos are informed through memberships and associations with the following organisations:
THE TALKING ROOM provides mental and emotional support using counselling methodologies as permitted by UK law.
THE TALKING ROOM'S consumer and business practices are subject to the following:
CQC Guidelines - We aim to be safe, caring, effective, well-led and responsive to people's needs. Please click HERE for more information about the CQC.
Consumer Rights Act 2015 (Part 1 Chapter 4) - Our aim is to ensure that services are carried out with reasonable care and skill, within a reasonable time and at a reasonable price. Please click HERE for more information on the Consumer Rights Act 2015.
Consumer Contracts Regulations - We promise that all goods purchased from us whether at our events or via our website are subject to these regulations. For more information about the Consumer Contracts Regulations, please click HERE.
All the information you provide to THE TALKING ROOM will be treated confidentially and used solely for the purpose of fulfilling a service you have obtained from our organisation. We will not share information with any third party outside of your express permission and except for the purpose of your obtained service. For legal reasons, all personal data, information and documentation you have provided to us will be securely kept on our records indefinitely, unless otherwise requested by you. Your consent is required when providing your details for email subscription. You reserve the right to cancel your subscription at any time.
FEEDBACK & COMPLAINTS
Your views are important to us and we would like to hear them. Please feel free to send us your general feedback using the form below. If you are unhappy with any aspect of our services and would like to make a complaint, you may also do so using the form below. Alternatively, you can ring us directly on 0330 311 0016 or email us on firstname.lastname@example.org. We will always do our best to resolve your complaint. If we are unable to do so, please contact Citizens Advice for guidance on how to proceed.